Faq & Support

  1. Tutorials
  2. User guide
  3. FAQ

Water Wolf UW1.0 Instructional Videos








Frequently asked questions

Q: How do I open the camera?
A: Wiggle the plug back and forth, you can then put your nail in the gap and open it. This takes a couple of times to master, but then it is easy.
You can also tie a knot in a piece of string, put it through the small hole in the plug and gently pull, until it opens.



Q: How do I close the camera?
A: Push the plug in with a turning motion. Turning the plug makes sure the o-rings are absolutely tight. This is very important when fishing deep.



Q: Does the camera float or sink?
A: The camera floats. If the 6 gram weight is inserted, it still floats. If the 9 or 12 gram weight is inserted, it sinks.



Q: Will the housing scratch?
A: The housing and lens is made from polycarbonate, the same material used for riot shields, so it is very tough. It can be scratched, but this will not affect the function or waterproofness, only the outlook.

 



Q: Charging the camera: 
A: Sometimes we get customers with problems charging their cameras. This is usually caused by not using a USB port that has enough power output to charge the battery. Older computers may have USB ports that were never designed to power or charge devices and some won't output enough to work if you have other USB items plugged in at the same time - even though the LED lights up like it is working!

Try another port on your computer or we recommend using a proper wallcharger, such as the one for  iPhone or Smartphone, as it will charge your camera quickly and efficiently so you can spend more time on the water! If you still think your camera is faulty, bring it in to the store where you bought it, with your proof of purchase.

 



Q: Memory cards:
A: Many problems are caused by the Micro SD memory card. As all memory cards are not made equal. ALWAYS buy a branded memory card from a reputable retailer and NEVER buy from eBay or Amazon etc as there are millions of fake cards out there. The memory card from your old smartphone probably isn't going to cut it either.

The minimum card spec we would recommend would be a 16gb Class 10 card and if you want something a little more future-proof opt for a 32gb UHS-1 card. Your Water Wolf cannot use any card with a bigger capacity than this and 32gb should record more than two full charges worth of footage!

If you are having issues with the Water Wolf recording video you should always try a known good SD card in it to see if that resolves it! If you still think your camera is faulty, bring it in to the store where you bought it, with your proof of purchase.

 

Your camera should record video in multiple 10 minute files - THIS IS NOT A FAULT! This is due to the maximum file size limitation of the file system on the memory card and also stops you losing your whole video in the event that a file becomes corrupt. It is very easy to join all the little clips together in your editing software seamlessly by dropping them into the timeline in the correct order!

 



Q: Transferring files:
A: We would recommend you getting a decent card reader for transferring videos from your memory card to your computer, as constantly plugging the camera into and out of your computer can sometimes corrupt your files. When editing your footage always transfer your files from the memory card onto your computer's hard drive first to speed up the process too.

Once all the files are safely on your hard drive FORMAT your memory card and put it back in the camera ready for it's next use.

If your video is choppy, stutters or is out of sync with the audio when you play it back there is a good chance that your computer is not powerful enough to play full HD video and you should try it on another newer or more powerful machine first to see if it is any better. We recommend VLC for easy playback of your videos. http://www.videolan.org/vlc/




Q: How do I clean the camera?
A: Rinse it in lukewarm water, and dry it off with a soft cloth.



Q: Uploading videos:
A: When you are ready to upload your Water Wolf  video to the web so you can share them with your friends and the rest of the world, then always have a quick google to find the best settings to suit whatever site you will be using such as YouTube, Vimeo or Facebook. Using the wrong settings will drastically reduce the quality of your video and it will look nothing like the crisp image you see on your own computer.

There is loads of good advice out there so have a quick search and read up on it a wee bit! We would also suggest saving another copy of your video at full resolution/quality (sometimes called archive quality) to keep for your own viewing pleasure on your own machine.




Q: How do I store/transport the camera?
A: When you are done recording, put the camera in the neoprene pouch, and secure the Velcro to close it.


 

Q: How do I add and remove timestamp?
A:
1. Download this file. 

2. Unzip it. 

3. Open the unzipped .txt file and change the year, date and time accordingly.

4. Save the "time.txt" file.

5. Connect the camera to your computer, with the usb cable, copy the txt. file to the sdcard. Safely eject.


When the camera is turned on, the timestamp is activated.


Please note: If the camera is left unused for extended periods, the battery may completely drain. When this happens the system will restore back to factory defaults..

 



Q: How do I attach the camera to the stick?
A: Read the manual, there is a description, or watch this video.



Q: How do I get started?
A: Read the manual, there is a description, or watch this video.



Q: How do I view my recorded videos?
A: Watch this video.



Q: How do I cut out parts from the video?
A: Watch this video.



Q: How do I take screenshots of my video?
A: Watch this video.



Q: Why does the camera wobble at high speeds?
A: The UW 1.0 comes with three weights (6g, 9g and 12g) the 12g weight makes the camera stable in the water to about 5 knots, at higher speeds it starts to wobble.
How can I avoid that the camera tangles on the cast? Tie the line to the eye in the stick, do not use snaps or swivels.



Q: How far should the lure be from the camera?
A: The clearer the water is, the further away the lure can be. 40-80 cm is a good starting point.



Q: How can I tell if the water is clear enough for filming?
A: If you can see 1 meter down into the water you should be able to record. The deeper your camera goes the clearer water you will need, in order to get enough light.



Q: How deep can I record video?
A: If the water is very clear, there is lots of light, and the sun is high in the sky you can record video at 50-100 meters.



Q: Why is my video green?
A: Light has different wavelengths, because of this color disappears the deeper you record. Red color disappears around 5 meters, orange around 8 meters, yellow around 15 meters. This is why the recording ends up green.



Q: How can I tell if the camera is charged?
A: Connect the charger cable to the camera, and a power source. When the blue diode turns off, the camera is fully charged.

 



Q: Can I cast the camera?

A: Yes, the camera is shockproof, but casts longer than 40 meters may damage the camera.



Q: How far can I cast the camera?
A: 40 meters, casts longer than that may damage the camera



Q: What happens if the line snaps?
A: That depends on the setup. If the camera is setup to sink, it is most likely lost. If it floats it might surface. Your rig, hooklength or lure trace should ALWAYS be of a much lesser breaking strain of line or wire than your main line, meaning if your hook or lure gets snagged you can easily break it off and get you camera back safe and sound - this is just common sense and should be part of every anglers rig building routine.



Q: Can I order spare parts?
A: Please contact your local Water Wolf dealer.



Q: What micro SD card should I buy?
A: 16 or 32 GB. micro SD or SDHC card. 16 GB. will give you around 4 hours recording time, 32 GB. up to almost 5 hours, depending on water temperature.



Q: How deep does the camera go?
A: The camera is waterproof to 100 meters, if the camera is closed correctly.



Q: Can I use the camera as a web camera?
A: No.



Q: Can I film while charging the camera?
A:  No.



Q: Can I use the camera for ice fishing?
A: Yes.



Q: Does the camera record sound?
A: Yes, but through a small hole over the on/off button, so when the camera is closed you barely get any sound.

 


 

Q: Can I record video in the dark?
A: You need some light to record, 1 lux is the limit.



 

Worried about losing your Water Wolf camera while fishing?
Relax, this is a very uncommon occurrence provided you are fishing with properly balanced tackle, just as you would use without the camera anyway!

Your rig, hooklength or lure trace should ALWAYS be of a much lesser breaking strain of line or wire than your main line, meaning if your hook or lure gets snagged you can easily break it off and get you camera back safe and sound - this is just common sense and should be part of every anglers rig building routine.

Having a reel loaded with heavier line, preferably braid, will also help if you need to pull the camera free from weed and protect you from break offs when casting. Double check all of your knots and connections BEFORE you start fishing.

The Water Wolf camera weighs 66g on its own before adding the brass weights so be sure to use a rod that can handle the casting weight of your lure PLUS the camera to get the best cast possible and to avoid rod breakages!

Taking these steps will drastically reduce the chance of you losing your camera and if you are still worried, refrain from casting it near known snags and other dangerous situations. With everything in life there is a little risk involved but we reckon the very best videos will come from the anglers with a sense of adventure! If you are concerned about losing the Water Wolf then maybe this gadget is not for you!


Contact

For more info please contact your nearest dealer or send us an email.

All service and repair issues should be resolved at the dealer where your Water Wolf camera was purchased.

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